the studio
New to the flower shop life, but not new to floral design, TBW Creative Studio is now a flower and gift shop!
our offerings
We’re open Monday through Friday with beautiful boutique buys and fresh, fabulous arrangements every day. Swing by to pick up a grab-and-go style bouquet or a sweet Taylor’s Tiny arrangement.
Daily Arrangements
Not into a flower arrangement? That's okay! We have house plants and small gifts to please almost anyone. Besides who doesn't love a good candle?
Plants and Gifts
Have an anniversary you forgot about? Your friend is opening a new boutique in town? We got you! We can create an arrangement to fit your budget based on colors or the vibe you are going for. Give us a call and we'll even deliver!
Special Orders
our shop policies
Cancellation Policy
Once we receive your order, we start preparing for it right away, sourcing flowers just for you! For this reason, we require 72 hours notice in advance of the pick-up/delivery date to cancel your flower order. Flower cancellations are eligible for store-credit only. Flower orders cancelled within 48 hours of being placed (but not within the 72 hour pick-up/delivery date) are eligible for a full refund. Due to special sourcing considerations, we require 1 week advanced notice to change pickup/delivery date for arrangements.
Updating your order
If you’d like to cancel or edit the delivery address on your order, please call us at 830-383-1200 as soon as possible and we’ll do our best to accommodate requests. Our customer care team is available M-F 9am-5pm and requests outside of these business hours are not guaranteed.
Non-Delivery
If you place an order and the recipient rejects delivery, whatever the reason, TBW will not provide a refund and cannot be held liable for the recipient’s decision. If we are unable to substantiate your claim, we reserve the right to reject that claim. The sender should provide a guaranteed timeframe of which the recipient will be able to receive the arrangement, if we try to deliver and nobody is available we will call the sender and ask for 1 other complimentary delivery time. If that timeframe is missed again, the recipient will have to pick the arrangement up in store during business hours.
Quality
Once flowers leave our shop premises/delivery vehicle, TBW Creative Studio. is no longer responsible for any damages incurred due to mishandling, transit, weather, etc. If you are unhappy with the quality of your arrangement please give us a call or email within 24 hours. In most cases, we will gladly replace the arrangement. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.
Flower Substitutions
TBW Creative Studio reserves the right to make substitutions in the event the flowers we receive are not of the quality suitable for your flower order. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used.
Shop Merchandise + Gifts
We’re happy offer an exchange or store credit for returns of full-priced items, within 30 days of purchase. Please provide all original packaging, as well as the receipt. All sale items are final sale and may not be returned or exchanged.
